Returns & Refunds
We are a small family operation in Albemarle, North Carolina. Every jar is made by hand, and we would rather fix a problem than keep your money. If something is not right, email us and we will take care of it.
The short version
If you are not happy with your order, contact us within 30 days of delivery at Support@beefyblisstallow.com and we will make it right — replacement, store credit, or refund.
Unopened products
Unopened, unused jars in their original packaging can be returned within 30 days of delivery for a full refund of the product price. Return shipping is the customer's responsibility unless the return is the result of our error.
Opened products
Skincare is personal, and tallow is unlike anything most people have used before. If you opened a jar and it did not work for your skin, we still want to hear from you. Email us and tell us what happened. In most cases we will offer store credit or help you find a product that suits you better.
For hygiene reasons we cannot resell opened product, so we do not usually ask for it back. Please do not ship opened jars without contacting us first.
Damaged, melted, or incorrect orders
If your order arrives damaged, or you received the wrong item, email us within 7 days of delivery with a photo. We will replace it at no cost to you, including shipping.
Tallow is a natural fat with a low melting point. If your jar arrives soft or the surface texture looks different than expected, this is usually heat in transit and not spoilage. See our Shipping page for how to bring it back. If you are unsure, send us a photo and we will tell you honestly whether it is still good.
How to start a return
- Email Support@beefyblisstallow.com with your order number and what went wrong.
- We will reply, usually within 1–2 business days.
- If a return is needed, we will send you instructions. Please do not ship anything back before hearing from us.
Refund timing
Once a refund is approved, it is issued to your original payment method. Most banks post the credit within 5–10 business days.
Items we cannot refund
Gift cards, and items purchased in person at a market or pop-up. For in-person purchases, please reach out anyway — we will do what we can.
Still have a question?
Email Support@beefyblisstallow.com. A real person reads it.